I was delayed and checked in a little late. Requested to check out at 1pm the next day and the counter staff attended to me allowed it. However, the other staff did not agree to it as there were no indications regarding it. They could only allowed up to 12.30pm check out time to the maximum! I pleaded with them but to no avail and hence..said that I would try my best then. After which they tried all kinds of “tricks” from 12 noon to get you out! Such mean people! I was disappointed and upset!
Chose this hotel as it is located in Orchard and has spacious rooms but those are basically the only good points of this place.
We did not expect anything luxurious considering the listing photos and how the hotel looks like those older ones but at least just the basic standard.
The towels all had holes and threads were falling apart. There were small cockroaches crawling around in the room and bathroom. Thick dust build up in the air conditioning vents and corners of the room too. The signages were just written in pen and paper.
We went down to the lobby at one point in the evening asking if we can have our towels changed but the staff only told us that ‘this is a budget hotel. tomorrow you can come back’.
It is greatly shocking for a hotel like this to exist in Singapore. I’ve been to a number of budget hotels in SG, areas far away from the city center but never experienced something like this.
I hope management considers upgrading or do an overall update in their quality of service because something as basic as towels and signages would definitely ruin an otherwise enjoyable experience.
訪客用戶
商務出差
高級房
入住於2025年02月
5.0
超讚
評價於:2025年02月12日
Good service this hotel. But price little high. This hotel Commercial Zone in Singapore.
I was delayed and checked in a little late. Requested to check out at 1pm the next day and the counter staff attended to me allowed it. However, the other staff did not agree to it as there were no indications regarding it. They could only allowed up to 12.30pm check out time to the maximum! I pleaded with them but to no avail and hence..said that I would try my best then. After which they tried all kinds of “tricks” from 12 noon to get you out! Such mean people! I was disappointed and upset!
Chose this hotel as it is located in Orchard and has spacious rooms but those are basically the only good points of this place.
We did not expect anything luxurious considering the listing photos and how the hotel looks like those older ones but at least just the basic standard.
The towels all had holes and threads were falling apart. There were small cockroaches crawling around in the room and bathroom. Thick dust build up in the air conditioning vents and corners of the room too. The signages were just written in pen and paper.
We went down to the lobby at one point in the evening asking if we can have our towels changed but the staff only told us that ‘this is a budget hotel. tomorrow you can come back’.
It is greatly shocking for a hotel like this to exist in Singapore. I’ve been to a number of budget hotels in SG, areas far away from the city center but never experienced something like this.
I hope management considers upgrading or do an overall update in their quality of service because something as basic as towels and signages would definitely ruin an otherwise enjoyable experience.
訪客用戶
商務出差 高級房
入住於2025年02月
5.0
超讚
評價於:2025年02月12日
Good service this hotel. But price little high. This hotel Commercial Zone in Singapore.
M10963****
家庭出遊
高級房
入住於2025年08月
M504784****
商務出差
高級房
入住於2025年05月
匿名用戶
其他
高級房
入住於2025年05月
匿名用戶
家庭出遊
高級房
入住於2025年05月
Beijingxiaofeixia
家庭出遊
高級房
入住於2025年08月
匿名用戶
獨自出遊
高級房
入住於2024年12月
訪客用戶
家庭出遊
家庭雙大床房
入住於2025年05月
M233511****
獨自出遊
高級房
入住於2024年11月
匿名用戶
家庭出遊
家庭雙大床房
入住於2024年10月
訪客用戶
商務出差
高級房
入住於2025年02月
M10963****
家庭出遊 高級房
入住於2025年08月
M504784****
商務出差 高級房
入住於2025年05月
匿名用戶
其他 高級房
入住於2025年05月
匿名用戶
家庭出遊 高級房
入住於2025年05月
Beijingxiaofeixia
家庭出遊 高級房
入住於2025年08月
匿名用戶
獨自出遊 高級房
入住於2024年12月
訪客用戶
家庭出遊 家庭雙大床房
入住於2025年05月
M233511****
獨自出遊 高級房
入住於2024年11月
匿名用戶
家庭出遊 家庭雙大床房
入住於2024年10月
訪客用戶
商務出差 高級房
入住於2025年02月